Stena Line Tesco Voucher Surcharges

Hi,

I was wondering if anyone else has had any similar problems with Stena Line re. Tesco vouchers.

I recieved my Tesco vouchers the other day and checked the full flexi fare for my journey to Cairnryan. The website quoted £269. I then called Stena to make the booking and they wanted £309 plus £10 booking fee. I questioned what the discrepancy was from the website and they told me that the Tesco vouchers couldnt be used with any other offer - I told them that I wasnt claiming any offer and there where none advertised on their site but the operator just said that this was the non web price and basically take it or leave it (my words, not theirs btw).

If anyone else has had similar problems I'd be keen to hear if you managed to get any explanation from them- so far I've not recieved a reasonable answer.

I know it's only £40 but It's the principle. Surely some pricing transparency wouldn't be too much to ask.

Anyway, rant over,

Robert

We also have had this with Stena and Irish Ferries, there can be such a difference that at times its better to book direct.

I had the same problem last year. I could have used my telco vouchers to buy fuel and saved over £100.00 Never again. This year I will book online
Brian

Thanks for the replys,

I've contacted Stena and asked them to explain the price differences and show me a price breakdown of their standard flexi fare but all I've recieved back is corporate bluster.

I'm gonna call again today and see if I can get a transparent price from them. I dont think its too much to ask. At least I'll know if I'm paying a surcharge for using Tesco vouchers - as far as I can see tho, they should be offering the fare at the standard flexi rate.

I'll update if I get anything from them.

Robert

You're right Jack,

I asked for some pricing transparency and the operator suggested I contacted customer services, who had already told me to contact a sales operator, who told me to contact customer services..........and then you get lost in a neverending loop of telephone calls until your ears fall off!

Gotta say, its a clever diversionary tactic which worked for me.

To be fair, the surcharge was only £40 so not a deal breaker.

Thanks for the replies,

Robert