A bit of a rant!

Customer service

 
 
 
 
 
 
irwinandmaggie
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A bit of a rant!

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Posted: 16.09.2019  ·  #1
Sorry, but I need to vent!!!! 😡😡😡

I experienced the WORST customer service the other day at a shop in Craigavon. I don't want to mention the name of the shop because I'm not sure how I'm going to proceed.

Friday evening I bought something from this shop and I paid cash for it. I took it home and found out it didn't work. So yesterday, less than 48 hours later I took it back to the shop and asked if I could get a refund. The girl in the shop told me NO even though I still had the receipt. I asked if I could get a replacement instead then.

Again this person told me "NO." I asked to talk to a manager now as I'm really not happy and I explained that I had just bought the item, had got it home and it didn't work.

The manager just smiled and told me to my face that I was "OUT OF LUCK." No refund. No FREE replacement. Grrrrrrrrr. 😲😠

I'll tell you what...I am never ever buying a scratch card from there again


eirebus
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Re: A bit of a rant!

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Posted: 16.09.2019  ·  #2
Talk to your local consumer affairs department, I doubt that is legal


ColinM
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Re: A bit of a rant!

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Posted: 16.09.2019  ·  #3
If the item does not work then it's not of saleable/merchantable quality or not fit for purpose, then I believe you are entitled to a refund ( or a replacement , if you find that acceptable)


Chevy g20
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Re: A bit of a rant!

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Posted: 16.09.2019  ·  #4
I don't know why people continue to buy them. Every lottery ticket I have bought in my life has been faulty.


eirebus
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Re: A bit of a rant!

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Posted: 16.09.2019  ·  #5
Quote by Chevy g20

I don't know why people continue to buy them. Every lottery ticket I have bought in my life has been faulty.



😂😂 Me too and no refund


Mark&Wendy
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Re: A bit of a rant!

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Posted: 16.09.2019  ·  #6
It’s like those bloody lottery tickets. Wendy’s Spent thousands and they still don’t work.


Ally
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Re: A bit of a rant!

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Posted: 17.09.2019  ·  #7
Quote by eirebus

Talk to your local consumer affairs department, I doubt that is legal


Did the OP go right by you Dave?

Or were you being savvy? :)


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