We live in England and ordered a new Rapido off Thompsons at the NEC show in October 2016 collecting it from Dromore in April 2017.
We negotiated and agreed on extras etc and when we collected the van everything was exactly as ordered.
We dealt with David in Birmingham and then collected from Derek, his father in Ireland as David was on holiday. Very nice people to deal with and as The Fat Controller said all work is then done by Simon and his team. We went over for a habitation service in April this year, we were going to a family funeral at the same time so it worked out well if you see what I mean. I had a slight problem with an alarm fault earlier this year but it was dealt with locally and the invoice reimbursed immediately by Thompsons.
I would personally deal with Thompsons again as opposed to the collection of cowboys in this country.
Have a chat to David and his dad,
Good luck with whatever you buy and from whomsoever you choose to deal with.