Great service from Avtex

Faulty 12 volt lead

 
 
 
 
 
 
Davy
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Great service from Avtex

 ·  Posted: 10.04.2015  ·  #1
My Avtex TV stopped working on 12 volt at the weekend. When I got home I tried the 240/12 volt lead which worked fine. The 12 volt power supply was fine, so it appeared to be a faulty lead.

The firm on eBay would charge £20 for a replacement but do not post to N. Ireland. Nothing new there then!!

I rang Avtex support and a very helpful person informed me that they could supply me with a replacement, but had I checked the fuse? I was not aware that the cigar plug held a fuse, a new one (5 amp) cost me 50p and had the TV working again.

Great service, especially since they did not make a transaction of any sort. Short term loss but I will not go past them when I need a replacement TV.

Sent a thank you e mail to Avtex, hope the person who helped me saw it.

Davy
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Re: Great service from Avtex

 ·  Posted: 11.04.2015  ·  #2
Happy days Davy. It's nice when things go unexpectedly easily.
mad max
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Re: Great service from Avtex

 ·  Posted: 11.04.2015  ·  #3
Davy,

I'd be wondering why the fuse had blown, if it blows again I'd investigate further,

It's very good when a company provide even phone support, :up:
Davy
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Re: Great service from Avtex

 ·  Posted: 11.04.2015  ·  #4
Hi mad max,

Yes you are absolutely correct. I bought a couple of fuses with that in mind. I am not very conversant with electrical systems, but I did notice in the plug which inserts into the television what looked like corrosion.

The plug, which is shielded by a collar has 4 pins ( bit like a DIN plug) at the base there appeared to be some tiny green spots not unlike the colour of corroded copper.

I gave them a good brushing with the wife's toothbrush! It was the handiest tool in the van, otherwise I would have had to walk into the garage for a proper brush.

Hope this solved the issue and I live to tell the tale.

Davy
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Re: Great service from Avtex

 ·  Posted: 11.04.2015  ·  #5
:lol:

Better her's than your's I suppose? :D
Davy
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Re: Great service from Avtex

 ·  Posted: 11.04.2015  ·  #6
Absolutely not!!

Hers was a better shape for the job. O-) O-) O-)

Davy
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